Policies

Our Privacy, Returns & Refunds and Shipping Policies

Privacy Policy

This privacy policy discloses the privacy practices for Reliance Dental Manufacturing LLC. It will notify you of the following: 

  1. What personally identifiable information is collected from you through our web site, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  •  See what data we have about you, if any.

  •  Change/correct any data we have about you.

  •  Have us delete any data we have about you.

  •  Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. 

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page. 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or email. 

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Sharing

We use outside shipping companies to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Links

At times this web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. 

Surveys & Contests

From time-to-time we request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our products and our website.

Returns, Refunds and Exchanges Policy

 

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

  1. Please email reliancedental@sbcglobal.net to request a refund and we will assign you a tracking number.

  2. Ship your returned item to:

    Reliance Dental Manufacturing LLC 

    Returns Department / Your Tracking Number 

    5805 W. 117th Place 

    Alsip, IL 60803

  3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Some items can not be returned if they are opened. Please contact us prior to returning any product.

Merchandise that has been used or altered will not be accepted for return or exchange. 

Restocking Fee

All items are subject to a 20% restocking fee, which will be deducted from your refund. We also do not refund the original shipping that you paid on the order. 

Exchanges

If your item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Shipping Policy

 

Turnaround

Most orders are shipped within 48 hours from receipt of the order. We will contact you if we are unable to ship your order within 48 hours.

Carriers

We use the following carriers to deliver our orders in the USA:

  • USPS

  • UPS

  • FedEx

  • DHL

International orders may use one of the carriers listed above or another carrier we consider appropriate based on the destination.

Order Tracking

If a tracking number is provided by the shipping carrier, we will provide it to you on request.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. 

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping charges for the divided shipment.